Orders are dispatched during business hours from Reliquia Collective Monday to Friday excluding public holidays.

Processing times are approximately 1-2 Business Days. Please consider this time to prepare and dispatch your order in addition to our delivery estimates.

Next day and additional express services are available for metropolitan postcodes in NSW, VIC & SA through our courier partner.

All other Australian orders are shipped via Australia Post. We offer free Standard Domestic Shipping (4-8 Business Days) and Express Domestic Shipping (1-2 Business Days) for a flat rate of $10.00 AUD with complimentary express shipping for orders over $120.

Please click here to see an estimate of your delivery time for domestic orders. 

Please contact us if you would like further information regarding delivery dates.

New Zealand orders are shipped via DHL Express International (2-5 Business Days) for a flat rate of $18.00 AUD.

International orders are are shipped via DHL Express International (2-7 Business Days depending on your location). We offer a flat rate of $25.00 AUD for shipping to ZONE 1 and $30.00 AUD for ZONE 2. 

To check your region, please view available shipping options at checkout. 

Due to a high volume of orders promotional periods, there may be delays on the dispatch of your order. Please allow additional time for your order to be shipped from our warehouse.

The delivery of your order may incur delays which are out of our control. Please contact us if your delivery timeframe has changed so we may reach out to our shipping partner in a timely manner.

When we dispatch your order for delivery, you will receive a tracking number via email. Once you have received this, you can check the status of your order and follow the progress of your parcel.

The delivery of your order may incur delays which are out of our control. Please contact us if your delivery timeframe has changed so we may reach out to our shipping partner in a timely manner.

We are not able to offer collection of our orders from our studio.

We offer Pre-Orders to secure a purchase of out of stock, exclusive and pre-season styles. 

The wait time for pre-order items varies dependant on the piece and can be up to six-eight weeks. Please note, styles can sell out when on pre-order as we limit the quantity available. 

Please note there can sometimes be unprecented delays with receiving stock.

Orders including pre-order items will be shipped once all items are available to dispatch. When we dispatch your order for delivery, you will receive a tracking number via email. Once you have received this, you can check the status of your order and follow the progress of your parcel. If you would like to enquire about splitting the shipping of your order, please contact our customer service team via email with your name & order number at; assistance@reliquiajewellery.com

In our continued misson to reduce our impact on the enviroment we only order limited stock of certains pieces. As a result of this pre-orders cannot be cancelled as the stock has already been allocated.

Due to a high volume of orders during promotional periods, we are unable to make changes your order prior to dispatch. All sales are final.

Under usual operations, if your order has not yet been prepared for dispatch we may be able to cancel. Please send us an email as soon as possible to assistance@reliquiajewellery.com or chat with us via the live chat available on our website to check if this is possible. 

If the order has already been prepared for dispatch we are unfortunately unable to make any changes to it. This includes changing sizes, items or cancelling. 

Please check that the item(s) in your cart and your shipping address are both correct before ordering.

In specific circumstances, we may be able to assist with same day shipping provided that you are located in the Sydney metropolitan area. Please contact assistance@reliquiajewellery.com to enquire about this service.

Prices listed on our store are GST inclusive as we are located in Sydney, Australia.

We ship internationally on a DDU (Delivery Duties Unpaid) basis and are not responsible for customs duties and taxes for international customers.

Please note shipping costs will not be refunded to those who refuse to pay import taxes upon the arrival of their goods resulting in their parcel being returned to sender.

Reliquia Jewellery products can be returned for store credit in exchange for returned goods. Please submit your return request here within 7 days of receiving your parcel. 

This excludes earrings, pierced jewellery and hair accessories due to hygiene purposes (unless faulty). 

Items must be in original condition, unworn & unused (including tags). All items must be in the original packaging which also must be in original conditions (including boxes & garment bags. Reliquia Jewellery reserves the right to reject returns that do not meet the above criteria. Items damaged as a result of incorrect garment care or general wear and tear are not considered to be faulty.

All return postage costs are at the customer's expense. A flat fee of $10.00 will be incurred to cover the cost of return shipping, which will be deducted from the store credit total.

Please note, sale item purchases are final and cannot be returned or exchanged, including items purchased during promotional sales. This excludes the 15% new subscriber offer.

Due to a high volume of orders during promotional periods, we are unable to make changes once they are placed. All sales are final.

Store credit will be allocated in the form of a gift card and sent to the nominated email address at the time of transaction within 3 business days of Blanca receiving the returned item/s.

Once your return has been received and assessed, a unique store credit code will be shared via Email. 

Store credit can be used towards any of the pieces on our online store including Reliquia, Valet, Primavera, Respiro, Blanca and Aeyre and will be valid for three years. 

Please enter your unique code at the checkout to redeem your store credit.

We are only able to facilitate direct size exchanges for rings, however it must be the exact same product (including colour). If you wish to exchange for a different style, we recommend you return and repurchase your preferred product in accordance with our return conditions. 

Exchanges are subject to availability once your return arrives at our warehouse. Should your exchange order not be available, we will process a store credit for your return. Please note that exchanges are only applicable for customers in Australia. 

To initiate a return for an exchange, please submit a request through our returns portal here. 

We understand this is disappointing and we hope you never receive an incorrect or faulty item. In the rare occurrence where you have received a faulty or incorrect item, please contact us immediately upon the receipt of your item here. *insert hyperlink* 

​We will cover the cost of returning defective goods & incorrect items to facilitate an exchange.

Reliquia Jewellery reserves the right to assess faulty items and reject complaints on products, which have not been cared for correctly as per the directions provided. 

Items purchased through other retailers besides Reliquia Jewellery’s online store must be returned to them. Please contact the store you have purchased from as we do not have access to their systems to be able to facilitate a return.

Prices are not inclusive of customs duties and taxes. Shipping costs will not be refunded to those who refuse to pay import taxes upon the arrival of their goods resulting in their parcel being returned to the sender.

Jewellery

We strongly recommend against having your jewellery come into any contact with chemicals, including but not limited to cosmetics, perfume, lotions and salt water. This is to prevent the jewellery from wearing down and discolouring.

Due to the nature of the metals, tarnishing may occur over time. This is dependant on a number of factors such as the acidity of your skin and the way the jewellery has been looked after. 

Cleaning cloths are recommended for our jewellery, please take note of what the cleaning cloth you are buying is recommended for as different cloths are used for different kinds of metals.

Remove jewellery prior to any exercising, swimming and showering. Wipe down the pieces and store the pieces in the provided boxes in between wears. Make sure the jewellery remains cool and dry.

As the chains provided with our necklaces are fine, excessive tugging can result in distorted links before snapping.

Apparel

The unique care instructions for our apparel is included on the care label attached to the inside of the garment. We recommend caring for our pieces according to these instructions to avoid any discolouration or damage.

Please note any pulls or holes on Knitwear pieces are not considered a fault due to the nature of the fabric and must be treated with care.

Reliquia Collective offers a six month warranty for all faulty pieces purchased through our online store and we provide a complimentary shipping label through our Returns Portal if your order falls within this timeframe.

Please follow our care instructions carefully as if your item has been damaged as a result of wear & tear or improper use, we are unable to assist you with a repair or replacement. 

If your item is believed to be defective, the return shipping cost will be covered by Reliquia Collective.

To initiate a return, please submit a request through our returns portal here. 

If your item was purchased through another boutique, please contact them directly as they will be able to assist.

For pieces from our Fall 23 collection, please check if they are eligible for our re-plating service and contact us via email or using the chatbox.

Undying love leads to normal wear and tear. Select gold styles from the Fall 23 collection will be eligible for our re-plating service. Once returned to us, we will re-plate your piece(s) and send them back to you within 8-12 weeks. Please contact us via the chatbox or send us an email with your enquiry.

For garments with multiple sizing options, we recommend reading the measurements provided on the product listing carefully to ensure sizing suitability prior to purchase. 

If garment specific measurements are not available, please contact us for more information.

Wherever possible, a sizing chart is provided underneath the product description to guide your selection.

Unless otherwise specified, we use the everyday chain here for all of our pendant pieces. This is available in 18" and 21" lengths.

Please note we do not offer multiple sizing options for all pendant necklaces.

We aim to provide the measurements for our jewellery wherever possible in the product listing. If a specific measurement is not available, please contact us.

We create rings in size US 6, 7 & 8 for the perfect fit.

If sizing options are not available for your ring, the piece is a US size 7. This is a standard ring size with a 17.3 mm diameter.

For more information regarding ring sizing, please see the sizing chart underneath the product description or contact us via email.

Please be assured that we consider all of the information you share with us to be private and confidential. At no point will we share your personal information without your consent. For further details, please read the Reliquia Collective terms and conditions statement here. In order to register as a user of Reliquia Collective, we ask you to provide us with your name, mailing address, contact number and email address. We may use these details to inform you of new goods and services via email or mobile. If you do not wish to receive such contact, please update your subscription preferences. In order to process credit-card orders online we require additional information including your billing address, shipping address, telephone number, credit-card number and credit-card expiration date. We will only use your billing and credit-card information to process your order and inform you of its delivery. Please note that we do not keep any of your details on the Reliquia Collective site, and therefore these details are protected from any breach of security on the online store. For more information on how we use your personal information, please find our privacy policy here.

Please find a link to our terms of sale here. 

If you require any further information or assistance, please don't hesitate to contact us via email at assistance@reliquiajewellery.com.