EXCHANGES & RETURNS
Please note we do not provide exchanges/refunds on pierced jewellery due to hygiene reasons under any change-of-mind circumstances.
For a refund/exchange, please contact us via the little box on the bottom right corner of your screen within 7 days of receiving your order with your order number and let us know what you would like to exchange/refund.
We are happy to exchange the first item for free with shipping back to you included, however, you will be required to pay for postage back to us.
When bought from our store, we provide a six-month warranty period where we will repair the item at no cost except for the postage to us and back to you. Jewellery will only be repaired/replaced upon assessment.
When posting the item back to us, please include a prepaid post satchel that has been addressed to yourself & your best address.
Our repair service does not extend to jewellery that has been damaged due to wear and tear, misuse and jewellery that has not been cared for (eg. chipped, snapped, bent out of shape, continuously worn in saltwater). Our care instructions can be found here.
We reserve the right to not repair or to add a cost to any goods returned after aforementioned 6 months period.
PURCHASES FROM OTHER STORES
Please contact the store you have purchased from in the event you would like an exchange/refund as we do not have access to their back end systems.